What is pay as you go? Pay as you go means that it’s a month to month service. You can suspend your service for as long as you desire, with no additional charges. Keep in mind that to avoid disruptions in your service you can either put a credit card on file and automatically renew billing each month or make a payment prior to your anniversary date.

When are invoices sent? Invoices are sent to your ‘AirWare’ email address. If you would prefer your invoices to be sent to a different email address please advise us so that we can update our records.

Can I pay for my account with online and/or telephone banking? Yes, you can pay for your account with either of these methods. You will just need to add AirWare as a payee and make payments payable to your account number. IMPORTANT: When making an online or telephone banking payment, we suggest that you make this payment at least 5 business days before the payment is due to ensure it arrives on time.

What should I do when I move? If you are moving within town please contact your CSP with your new address. You should not have any trouble using your account anywhere you move within your community.

Leaving the North? As of present, our modems will only work in Nunavut and the Northwest Territories.

Transferring to a new community? If you are moving to a new community please advise your CSP and they will get some details from you so that we can transfer your account to the new community. This is very important to ensure that your service works to its full potential.

Can I sell my modem? Yes, you can sell or give your modem away when you move or no longer require it. Keep in mind that you will need to call us and authorize us to remove the modem from your account before anyone else can set up an account using your modem.

What if my modem breaks? Your modem comes with a 30 day warranty against defects. Damages due to mistreatment are not covered under this warranty.